CASL Compliance — fareSPY | Canada Anti-Spam

Last updated: October 28, 2026

Canada's Anti-Spam Legislation (CASL) is one of the world's strictest anti-spam laws. fareSPY is committed to full compliance. We only send messages you asked for, we always identify ourselves, and we always give you a simple way to stop.

What Messages We Send

fareSPY sends the following types of commercial electronic messages (CEMs):

Fare alerts: WhatsApp or email notifications when a tracked route drops below your target price
Price drop alerts: Notifications when a previously viewed fare decreases
Transactional emails: Account confirmation, password reset, alert subscription confirmation (these are not CEMs under CASL and do not require consent)
Launch and product announcements: Only to users who specifically signed up for early access (express consent)

How We Obtain Consent

Express consent — how we get it

Before sending any fare alert, we require you to:

Actively check a box or tap a button confirming you want to receive alerts
Provide your email or WhatsApp number with clear disclosure of what you'll receive
Acknowledge that you understand fareSPY will contact you about flight prices

We never use pre-checked boxes. We never bundle alert consent with account creation.

Consent records

We record and retain consent for 3 years including: date and time of consent, method of consent, the disclosure statement presented, and the contact address provided. These records are available upon request.

What Every Message We Send Contains

Every commercial message from fareSPY includes:

Sender identification: fareSPY by Zerano Inc.
Mailing address: Ontario, Canada
Contact information: hello@zerano.one
Unsubscribe mechanism: always present, always functional

Unsubscribing is always easy

Email: Click "Unsubscribe" in any fareSPY email. Processed within 10 business days.
WhatsApp: Reply STOP to any fareSPY WhatsApp message. Processed within 10 business days.
Account: Visit your account settings and disable alerts, or delete your account entirely.
Email request: Send an unsubscribe request to alerts@zerano.one.

Third-Party Senders

fareSPY uses Resend for email delivery and Twilio / WhatsApp Business API for WhatsApp alerts. These providers act as our authorized senders and are contractually bound to comply with CASL. We retain responsibility for all messages sent on our behalf.

Reporting a Violation

If you believe you received a message from fareSPY without valid consent, please contact us immediately at privacy@zerano.one. You may also report spam to the Canadian Radio-television and Telecommunications Commission (CRTC) at fightspam.gc.ca.

CASL inquiries and unsubscribe requests

Zerano Inc. · Ontario, Canada

alerts@zerano.one

CRTC Spam Reporting Centre: fightspam.gc.ca